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Who

Goodlife Pharmacies is a quality-focused retail pharmacy established in Kenya 10 years ago. They are located in high-traffic retail centres in Kenya and Uganda. goodlife3

Challenge

Goodlife has grown rapidly, adding new stores in Kenya and Uganda. The company has multiple teams across these two countries and wanted to strengthen employee communication skills, customer service, and maintain strong company culture.goodlife2

Solution

  • Customer Service¬†training: We are training managers and junior staff on key service principles , to make sure all team members provide an excellent customer experience.
  • Management Skills Training: ¬†We are training managers in communication skills, leadership, and ownership, to help them manage growing teams.goodlife1

Results

  • We have successfully trained 64 staff members on customer service in 2 months and aim to reach 150 by September 2015

I am ready to dramatically improve my employee results!

Contact Spire Today!