The Client

M-KOPA Solar is the market leader in pay-as-you-go energy for off-grid customers in Kenya.  Since its commercial launch in 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day.

 

The Challenge

As a result of their success and strong market demand, M-KOPA has grown rapidly, adding 600 new staff in Kenya, Tanzania and Uganda in 2015. Such large, rapid growth poses challenges for companies. M-KOPA wanted to ensure all new employees felt their strong company culture and had the right skills to thrive.

The Solutions

1 – M-KOPA University, an internal training program composed of various courses specially designed to address challenges employees face across the company. Includes in-person training and supplementary online training for continuous learning and results’ tracking.
2 – Onboarding trainings to introduce new hires to M-KOPA’s culture and set them up for success from their first day of work.
3 – Customer Service Training targets junior level employees to make sure they are 100% aligned with M- KOPA’s mission and have the right tools to approach clients.

 

The Results

1 – Successfully trained 384 staff members in Kenya and Uganda in 3 months.
2 – More than 200 employees have completed additional online courses, which demonstrates their commitment and hard work.

 

What Can We Do For You?


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